Terms of service

These Terms of service (“Terms”) are a contract between you and Oakenio for use of oakenio.com and the Oakenio app (the “Service”). By creating an account or using the Service you agree to them. If you use Oakenio for a business, you confirm you have authority to bind that business.

Our Privacy policy explains how we handle information. If you do not agree, do not use the Service.

Oakenio helps local businesses run their online presence from one app: website connection or building via Websitero, Google Business Profile, reviews, social posting, SEO tracking, and AI-search insights. Features depend on the plan you choose. We may change, add, or remove features as we improve the product.

Nothing is published to your connected accounts until you approve it, unless you change your approval settings to allow automatic posting. You are responsible for that choice and for everything that goes live on your channels.

You must provide accurate details and keep your login safe. You are responsible for activity under your account. Email hello.oakenio@gmail.com if you think someone else has used it.

One person or business per paid subscription unless we agree otherwise in writing. You must be at least 18, or the age of majority where you live, to open an account.

Paid plans are billed in US dollars through Stripe. Current prices are shown on the website (Starter $29, Growth $49, Pro $199 per month billed monthly, or Starter $276, Growth $468, Pro $1,908 per year billed yearly) and may change; a change will not apply to your current period without notice.

New paid subscriptions start with a 7-day trial where offered. If you do not cancel before the trial ends, the first charge is taken and the subscription renews monthly or yearly, depending on the billing period you chose, until you cancel. Cancel any time from Billing; access continues until the end of the period already paid. We do not prorate unused days unless required by law.

Failed payments can pause or end access. Taxes may be added where Stripe or the law requires. Chargebacks or abuse may lead us to close the account.

You can connect third-party accounts (including Google, Meta, LinkedIn, TikTok, X, and YouTube) through our partners. Those platforms have their own terms. You grant Oakenio and our publishing partner permission to access and act on those accounts only as needed to provide the features you use — for example posting, reading reviews, or updating listing information.

We are not responsible for outages, policy changes, or account bans on those platforms. If a connection breaks, reconnect it or contact support. Disconnecting a channel in Oakenio stops future actions from us; it does not delete content already published on that platform.

You keep ownership of your business information, photos, posts, and website content (“Your Content”). You grant us a licence to host, process, and transmit Your Content solely to operate the Service, including sending it to connected platforms and AI providers when you use those features.

You confirm you have the rights to the content you upload or ask us to publish, and that it does not infringe anyone else’s rights or break the law. Your domain and website content stay yours if you cancel.

AI-search insights are informational suggestions about how assistants might find your business. We do not use AI to draft posts, review replies, or other content you publish. Insights may be incomplete or inaccurate. They are not a promise of rankings, mentions, or traffic.

You may connect an existing site or build one with Websitero. Websitero is a separate product with its own terms. Connecting a site does not give us the right to change it unless a feature you use does so at your request. Site-health scores and analytics are informational; they are not a promise of rankings or traffic.

You may not:

• Use the Service for anything illegal, deceptive, or harmful.
• Post spam, malware, or content you do not have the right to publish.
• Try to break into the Service, scrape it unreasonably, or overload it.
• Resell access or share login details except with people in your own business.
• Misrepresent your identity or your relationship with Oakenio.

We may suspend or close accounts that break these rules.

The Oakenio name, logo, app, and documentation are ours. You may not copy, reverse engineer, or reuse them except as needed to use the Service. Feedback you send may be used to improve the product without obligation to you.

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Third-party APIs (Google, social networks, payments, email) can fail or change without notice. Support is provided by email at hello.oakenio@gmail.com. Pro plans include priority support and a monthly check-in as described on the pricing page.

The Service is provided “as is”. To the fullest extent allowed by law we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise specific search rankings, review volume, traffic, or revenue.

To the fullest extent allowed by law, Oakenio is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, even if we were told they were possible.

Our total liability for claims arising out of the Service is limited to the amount you paid us in the 12 months before the claim, or US $100 if you have not paid. Some places do not allow these limits; in those places our liability is limited to the maximum permitted. Nothing here limits liability that cannot be limited, including for fraud or death or personal injury caused by negligence where that cannot be excluded.

You will defend and indemnify Oakenio against claims arising from Your Content, your use of connected platforms, or your breach of these Terms, except to the extent we caused the harm.

You may cancel from Billing at any time. We may suspend or end the Service if you breach these Terms, fail to pay, or if we discontinue the product, with notice where reasonable. After termination we may delete data as described in the Privacy policy. Sections that should survive (including 6, 10, 12–14, and 16) continue.

These Terms are the whole agreement between you and us about the Service. If a court finds one part unenforceable, the rest still applies. We may update these Terms; the date at the top will change, and continued use after a posted change means you accept it. If a change is material we will post it here and may email you.

If a dispute cannot be resolved by email, consumer protection laws where you live may give you the right to bring a claim in your local courts. Otherwise, the courts of the place where Oakenio is established will have jurisdiction.

Oakenio
hello.oakenio@gmail.com
https://oakenio.com

Related: Privacy policy.